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QolaQ: Your Global Path to Mutual Aid
Terms and Conditions
0. Introduction

QolaQ Foundation, established under the laws of the Cook Islands, is the administrator of the QolaQ blockchain mutual aid platform (“QolaQ”).

QolaQ is the first Web3, Member-driven mutual aid platform (the “MAP”) utilizing distributed ledger technology via smart contracts to empower its Members to share risks, as well as enable them to participate directly in the governance and decision-making process.

Please note that Programs offered by QolaQ via the MAP are not insurance Programs. QolaQ provides its Programs to enable Members participating in the MAP to suppor teach other in times of need, such as in the event of a critical illnesses or loss of life (the “Programs”). Programs via the MAP may not be immediately available and there maybe future additions or changes to the Programs offered by QolaQ. Should there be revisions to the Programs developed by QolaQ, these T&Cs may be updated.

These T&Cs shall constitute the binding document between and among the Members ofthe Mutual Aid Platform. The activities related to the MAP shall be interpreted generally pursuant to the laws of the Cook Islands. Any dispute concerning such activities occurring on the MAP shall be referred to for binding arbitration in either the Cook Islands or such domicile designated as by QolaQ.

For the avoidance of doubt, QolaQ is the administrator of the MAP, and QolaQ is not a Member of the MAP; therefore, neither QolaQ nor any of its Associated Parties shall beheld liable to any Members for any reason, including but not limited to any claim, loss, liability, fine, penalty, damages, tax, cost expense, fee, suit, judgment, proceeding, order or other sanction that may arise from the activities of the MAP or QolaQ involving any Member

1. DefinitionsThe terms mentioned here under shall have the following meaning:
A.

Administrator means the QolaQ Foundation, an international foundation registered in the Cook Islands, which oversees the activities of the MAP.

B.

Administration Contribution is the amount the Administrator charges the Members for running and operating the MAP. This amount shall be determined by the Administrator for each Program and is subject to change at any time based on the determination of the Administrator.

C.

AML/CFT Check means the anti-money laundering and counter-financing of terrorism procedures instituted by the MAP.

D.

Associated Parties means the Company, the Administrator, all their affliates,and their collective past, present, or future ocers, directors, managers,employees, agents, advisors or consultants, or any other related person.

E.

Beneficiary means a person authorized and designated by a Member to receive a Payout from the Life Program.

F.

Claim means a submission for a Payout benefit by a Member based on a Program that the Member joined.

G.

Claim Payout means the amount the Claimant shall receive when a Claim is approved by the Members.

H.

Claim Scorer means an individual or organization engaged by the Company or the Administrator with knowledge and experience to review Claim ssubmitted via the Programs.

I.

Company means QolaQ Corporation, established under the laws of Wyoming, United States.

J.

Contribution means specific amounts of Tokens that a Member has to transfer to the Pool.

K.

Final Payout Amount means the Payout added with the Administration Contribution.

L.

KYC means “Know Your Customer” procedures to check the originality, validity, and/or conformity of the identity submitted by an individual to the MAP.

M.

MAP means “Mutual Aid Platform” the blockchain-based mutual aid platform provided and administered by the Administrator and made accessible to the Members.

N.

Member means the purchaser of Tokens who registers successfully on the MAP andopts in to be a part of any Programs available.

O.

Member Wallet Balance means the balance of QLQ Tokens owned by a Member in the Member’s QLQ wallet.

P.

Member’s Pool Balance means the balance of QLQ Tokens owned by a Member in a Pool.

Q.

Mutual Aid Pool or Pool means a Contribution pool managed and administered by the Administrator.

R.

QolaQ means the QolaQ Foundation, an international foundation, established under the laws of the Cook Islands..

S.

QLQ Tokens or Token(s) means the Token issued by QolaQ, which enables Members to participate in QolaQ’s MAP by utilizing QolaQ’s MAP smart contracts, ensuring secure transactions without relying on intermediaries.

T.

Payout means the process of payment for a Claim made by a Claimant after the Claim is adjudicated and processed through the decision-making phase, as described in Clause 7 here in.

U.

Program means various Programs made available by the MAP for the Members to participate.

V.

Voters means an eligible Member who can participate in deciding on the approval or disapproval of a Payout pursuant to an approved Claim.

W.

Voting Right means the right to agree or disagree with a matter to be decided by the Members via various Programs.

2. Membership
A.Any individual is eligible to join as a Member by registering on the MAP and holding QLQ Tokens, providing such individual passes the MAP’s requisite KYC and/or AML/CFT Check.
B.

Any individual registering as a Member is subject to verification procedures as determined by the Administrator. For example, the Administrator intends to check whether or not an individual is listed under the United Nations Sanction list.

C.Once registered, the Member may choose which Program(s) they want to join. There is no restriction as to how many Programs the Member may join.
D.By participating in a Program, Members agree that each Member must participate in any Claims made by any other Member in the relevant Program by contributing to the Pool, as required.
E.

From time-to-time, the Administrator shall set the level of the initial Contribution amount required regarding the Program to any individual registering as a Member. Such current amounts may be found in this T&C or on the FAQ. This initial Contribution will be paid from the “Member Wallet Balance”. The Administrator intends to assess each Member Wallet Balance for contributions to the MAP, including but not limited to the Member’s registrationfee and initial Contribution. Any payments assessed to a Member’s Member Wallet Balance are intended to be tracked in each Member’s dashboard. Any Contribution made by a Member to the Pool shall be acknowledged as a “Member’s Pool Balance.” The Administrator intends to assess Member’s PoolBalance for various contributions related to the MAP and the Programs, including but not limited to the Administration Contribution and Claim Payouts(Section 8).

F.Upon an individual’s acceptance as a Member, the Administrator shall assess acertain number of QLQ Tokens annually for the Member to participate in each Program selected.
G.The Administrator shall manage the Member’s Pool Balance.
H.The Administrator shall be entitled to change the required deductions from the Member’s Pool Balance at any time.
I.The Administrator shall have all right to access, process and utilize the dataprovided by each Member.
3. Program
A.
There are two (2) Programs available currently to Members on the MAP
  • Simple Critical Illnesses; The Simple Critical Illnesses Program covers nine (9) critical illnesseses, as specified in Annex 1 herein (“Ailments”).
  • Life; The Life Program covers the death of a Member.
B.QolaQ envisions adding Programs in the future, and may update the T&Cs accordingly.
C.For each Program, subject to KYC and AML/CFT Check, a Member may been titled to a Payout in Tokens, with the maximum amount of any such Payout being set by the Administrator from time-to-time.
D.The amount of Payout shall be contributed from the Member’s Pool Balance.
4. Claim
A.
Claims related to the Programs may only be submitted for review if all requirements are fulfilled, including but not limited to the following:
Simple Critical Illnesses
1.A Claim can not be filled until at least three (3) months after the date a Member joins the MAP. The date of when the Member receives confirmation of registration as the first day of membership;
2.A Member can not make a claim more than three (3) times in this Program and a Member also can not receive a Payout more than for three (3) Ailments;
3.Each Ailment, and its corresponding descriptives (e.g., Cancer and its various stages), will be considered as an inclusive singular disease that a Claim will be based upon. Members can not submit multiple Claims for corresponding descriptives; The Administrator shall be entitled to change the conditions in this Section from time-to-time;
4.Any new Claim made by a Member shall be for a different type of Ailment from any previous Claim(s) which a Member has made a Claim and received a Payout;
5.Before consideration by the Voters, the Member shall submit any supporting documentation as required by the MAP and agree to provide any additional documentation as requested by the Administrator or Claim Scorer; and
6.
A Member shall submit initial documentation when filing a Claim, including but not limited to the following:
  • Doctor diagnosis or resume of disease issued and signed by the attending doctor.
  • Relevant tests and screening documents issued and signed by the attending doctor.
Life Program
1.A Claim can not be filled until at least six (6) months after the date a Member joins the MAP. The date of when the Member receives confirmation of registration as joining shall be acknowledged asthe first day of membership;
2.Before consideration by the Voters, the Beneficiary shall submit any supporting documentation as required by the MAP and agreeto provide any additional documentation as requested by the Administrator or Claim Scorer; and
3.
For initial assessment, a Claim shall be accompanied by at least the following documentation:
  • Death certificate issued by the relevant government institution;
  • Doctor statement indicating the cause of death and time of death; and (1) In the case that a doctor’s statement is impossible to obtain due to lack of access to a medical facility, a signed form can be submitted in its place that will be legally binding; and (2) Such a form will be downloadable from QolaQ’s website. However, a doctor’s statement is preferred and a submission of this form as a replacement will deduct points for claim submission approval.
  • If accidents or any criminal actions are the cause of death, a police report must also be
4.After filing and receiving a Payout for a Life Program Claim, no further Claims for that Member may be made submitted.
B.For determining the credibility and transparency of a Claim made by the Claimant, the Administrator may engage an independent Claim Scorer to review and provide a rating that shall assist the Voters.
C.In addition to the first KYC and AML/CFT that is required during the initial signup to become a Member, each Member will have to provide additional KYC and AML/CFT Check each time the Member submits a Claim. If the Member passesthe KYC and AML/CFT Check, the Administrator will submit the Claim for ClaimAdjudication. However, if the Member does not pass, the Claim will be rejected.
5. Claim Scorer
A.Before a Claim is made available to the Voters of the Program to vote upon, the Claim shall be reviewed and scored by the Claim Scorer.
B.By registering with QolaQ, the Members recognize the Summary made by the Claim Scorer and the Claim Score as inputs to be used by the Voters in making a decision. All decisions regarding whether to pay or reject each Claim shall be based on the Member's voting. The Claim Scorer shall be fully indemnified by the Members and have no liability to the Claimant, Members, Beneficiary, MAP, or any other relevant parties.
C.

The Claim Scorer shall attribute a numerical value for each criteria component as referenced in Clause 5.F below (the “Score”) and calculate an average of each of these values for the Claim (the “Claim Score”). For the avoidance of doubt, the Score shall be based on the value for each criterion, and the average value shall be the Claim Score.

D.

The Claim Score may also include a summary of the review of the Claim documentation (the “Summary”).

E.The Claimant shall not be entitled to object to the Score and the Claim Score.
F.
The standard for determining the Score is expected to be conducted based various criteria, including but not limited to the following:
  • Believability and normality of the Claim case;
  • Pre-existing conditions (conditions that existed before the Memberjoined the MAP);
  • Documentation provided; and
  • Additional factors, such as acts or causes (e.g., self-inflicted), may also act the Claim's viability.
G.
A lower Score may be allocated if certain conditions are found in the Claim documents, including but not limited to:
  • Blacklisted doctor/hospital;
  • Incomplete/missing documents
  • Fabricated or unbelievable medical results or history; or
  • All Pre-existing Conditions or conditions that precede Member joining the MAP, including the following factors:
    • Self-inflicted crime, capital punishment by the court;
    • High-risk exposure, i.e., a job with a high hazard orextreme activities;
    • Potential bad life habits including drugs, alcoholism;
    • Medication/treatments that medical professionals have not prescribed; or
    • existence of other medical conditions.
6. Voters
A.Each Voter shall be a Member and who is eligible to have Voting Rights for each Program.
B.The Administrator shall be entitled to establish specific criteria for assigning which cases certain Voters may participate in, including but not limited to the assignment of a Voter to a Claim case which may be based on a match making process.
C.

When becoming an eligible Voter, such Voter shall set a voting threshold (“Voting Threshold”) of preferences related to making a decision of accepting or rejecting a Claim submission. The claimant has to receive a minimum of 50%+1 "approve" votes from the Members to be approved.

D.The Administrator will use this Voting Threshold to facilitate automated decision processing pursuant to Section 7. b. v. below.
7. Decision Making
A.
To support the efficient and effective operations of the MAP, the Administrator plans to implement several mechanisms, such as:
Member Voting
  • According to Section 6. b, the Administrator shall be entitled to determine which Member(s) may participate as a Voter in each Claim case.
  • Voters participating in a Claim case may be provided with various tools to facilitate accepting or rejecting a Claim submissions.
  • The auto-voting feature will activate when the voting period concludes, and if a Member has not cast their vote
B.
The Voting mechanism shall follow a general process to include, but not be limited to, such steps as:
(i) Providing various information, such as:
  • Summary of Claimant’s historical condition(s) in accordance with the Claim filled;
  • Summary and Claim Score; and
  • Claimant’s overall participation performance in the Program
(ii) A simple majority voting mechanism is applicable in which the next course of action will only be taken if it is agreed by at least fifty-one percent (51%) of the Voters participating.(iii) The Administrator shall have one (1) vote, in cases where there is a tie invotes and will serve as the tie breaker.(iv) The Voting for each Claim is expected to be completed within two (2) days after the notification to Vote is sent to the Voters (“Voting Period”). The Administrator may also notify the expiration of the presentation of information for each Claim Case.(v) Under the circumstances that a Voter does not actively cast a Vote during the Voting Period, such Vote will be cast based on the Voting Threshold as established previously by the said Voter, pursuant to Section 6. c. here in. This circumstance will be recorded in the MAP and be reflected in such Member’s participation performance according to Clause 7.b.i.(c).
C.From time-to-time, the Administrator may change or modify the Decision-Making Mechanism pursuant to this Section 7, and then update the T&Cs accordingly.
8. Payout and Contribution Terms
A.In the case of an approved Claim, the next course of action is expected to be processing the Claim Payout.
B.

The total Payout will include an Administration Contribution, which will be a certain percentage, subject to change the amount of the Claim Payout to support the MAP operations. The total Claim Payout plus the Administration Contribution shall be referred to as the “Final Payout Amount”.

C.The Final Payout Amount of a Claim shall be aggregated and divided equally among the Members of each Program. The Member Contribution will be deducted from each Member’s Pool Balance.
D.The Administrator will release the Claim Payout from the Pool after a Claim has been approved.
E.The Administrator shall arrange a to maintain a regular report containing the summary of the Claim Payout made to the Claimants to the Members of each Program.
F.From time-to-time, the Administrator shall be entitled to change or modify the provisions pursuant to this Section 8, and then update the T&Cs accordingly.
9. Data Protection
A.We employ API management access control to ensure that data can only be accessed by authorized parties.
B.

Any personal data submitted by the Member to the MAP shall be subject to QolaQ’s Privacy Policy.

10. Annex 1: Diseases Coverage for Simple Critical Illnesses
1.
Major Cancer
A.A malignant tumor is characterized by the uncontrolled growth and spread of malignant cells with the proceeding invasion and destruction of normal tissues by such malignant cells. The term cancer includes leukemia, lymphoma, and sarcoma.
B.
The following will not be acknowledged as significant cancer:
  • Tumors showing the malignant changes of carcinoma in situ and tumors which are histologically described as pre-malignant or non-invasive, including but not limited to carcinoma in situ of breasts, Cervical dysplasia CIN-1, CIN -2 & CIN-3;
  • Any skin cancer other than invasive malignant melanoma;
  • All tumors of the prostate unless histologically classified as having a Gleason score greater than six or having progressed to at least clinical TNM classification T2N0M0;
  • Papillary microcarcinoma of the thyroid less than 1 cm in diameter;
  • Chronic lymphocytic leukemia less than RAI stage 3;
  • Microcarcinoma of the bladder;
  • All tumors in the presence of HIV infection.
C.The diagnosis must be supported by histological evidence of malignancy and confirmed by a pathologist.
2.
Coronary Artery Bypass SurgeryThe actual undergoing open chest surgery to correct one or more coronary arteries, which is/are narrowed or blocked, with coronary artery bypass grafts (CABG). The diagnosis must be supported by coronary angiography, and the realization of surgery must be confirmed as Medically Necessary by a Specialist medical practitioner (cardiologist). The following will not be acknowledged as Coronary Artery Bypass Surgery:
A.Angioplasty and/or any other intra-arterial procedures;
B.Any keyhole or laser surgery
C.Other non-surgical techniques.
3.
Open Chest Heart Valve Replacement Surgery
A.The actual undergoing of open-heart surgery to replace or repair one or more heart valves because of defects in, abnormalities of, or disease-aected cardiac valve(s)
B.The diagnosis of the heart valve abnormality must be supported by an echo cardiography, and the need for surgery must be confirmed as Medically Necessary by a Specialist medical practitioner.
C.Catheter-based techniques, including but not limited to balloon valvotomy/valvuloplasty, will not be acknowledged as Open Chest Heart Valve Replacement Surgery.
4.
Major Stroke with Permanent Neurological Deficit
A.

A cerebro vascular incident, including infarction of brain tissue, cerebral and subarachnoid haemorrhage, intracerebral embolism, and cerebral thrombosis resultsing in permanent neurological deficitwith persisting clinical symptoms, Transient Ischaemic A acks (TIA) do not meet this definition. This diagnosis must be confirmed by aregistered Specialist medical practitioner and supported by the following conditions:
1. Evidence of permanent clinical neurological deficit confirmed by a neurologist at least six weeks after the event; and
2. Findings on Magnetic Resonance Imaging, Computerized Tomography, or other reliable imaging techniques consistent with the Diagnosis of a new stroke.

B.

The following will not be acknowledged as Major Stroke with Permanent Neurological Deficit:
1. Brain damage due to an accident or injury, congenital cerebro vascular malformation, infection, vasculitis, and inflammatory disease;
2. The vascular disease aecting the eye or optic nerve;
3. Ischemic disorders of the vestibular system; and
4. Secondary hemorrhage within a Pre-existing cerebral lesion.

5.
Benign Brain Tumor
A.

A benign tumor is a non-malignant tumor located in the cranial vault and limited to the brain, meninges, or cranial nerves where the following conditions are met:
1. It is life-threatening;
2. It has caused damage to the brain, cranial nerves, or meninges within the skull;
3. It has undergone surgical removal or, if inoperable, has caused apermanent neurological deficit with persisting clinical symptoms for a continuous period of at least 90 consecutive days; and
4. Its presence must be confirmed by a neurologist or neurosurgeon and supported by findings on Magnetic Resonance Imaging, Computerised Tomography, or other reliable imaging techniques

B.

The following will not be acknowledged as Benign Brain Tumors:
1. Cysts;
2. Abscess;
3. Angioma;
4. Granulomas;
5. Malformations in the arteries or veins of the brain;
6. Haematomas;
7. Tumors of the pituitary gland or spinal cord; and
8. Tumors of skull bones

6.
End-stage Lung Disease
End-stage lung disease is irreversible and causes chronic respiratory failure, which requires immediate treatment. The treatment must also have resultsed in assisted ventilation with a mechanical ventilator for at least twelve (12) hours daily. The diagnosis must be supported by evidence of the following:
  • FEV1 test results which are consistently less than one (1) liter;
  • Permanent supplementary oxygen therapy for hypoxemia;
  • Arterial blood gas analysis with partial oxygen pressures of 55mmHgor less (PaO2 ≤ 55mmHg); and
  • Dyspnoea at rest.

A respiratory Physician or Specialist must confirm the diagnosis
7.
End-stage Liver Disease
A.

The end-stage liver disease refers to liver cirrhosis and end-stage liver failure. Liver cirrhosis refers to a liver condition with an HAI-KnodesScore of six (6) and above, evident by liver biopsy. The diagnosis must be confirmed by a Specialist in the relevant field and based on histological findings of the liver biopsy. For end-stage liver failure, this must be supported with evidence of the following:
1. Permanent jaundice;
2. Ascites; and
3. Hepatic encephalopathy

B.

The following will not be acknowledged as End-stage Liver Disease:
1. Liver disease secondary to alcohol or drug abuse;
2. HIV or AIDS.

8.
Heart Attack of Specified Severity
A.

The first occurrence of myocardial infarction means the death of aportion of the heart muscle due to inadequate blood supply to the relevant area. The following criteria will be provided as evidence for the diagnosis for this:
1. A history of typical clinical symptoms consistent with the Diagnosis of Acute Myocardial Infarction (e.g., specific chestpain);
2. New characteristic electrocardiogram (EKG) changes proving the infarction; and
3. Elevation of infarction-specific cardiac enzymes inclusive CK-MB above the generally accepted normal laboratory levels, cardiac Troponin T or I, or other specific biochemical markers. The characteristic rise of cardiac biomarkers or Troponin wasrecorded at the following levels or higher:

0.1 Troponin T > 200 ng/L (0.2 ng/ml or 0.2 ug/L); or 0.2 AccuTnI > 500 ng/L(0.5 ng/ml or 0.5 ug/L)

B.

The following will not be acknowledged as a Heart Attack of Specified Severity:
1. A rise in cardiac biomarkers or Troponin T or I in the absence of overt is chemic heart disease or following an intra-arterial cardiac procedure, including but not limited to coronary angiography and coronary angioplasty;
2. Other acute Coronary Syndromes;
3. Any type of angina pectoris.

9.
Kidney Failure
A.Kidney Failure refers to Chronic irreversible kidney disease with a permanent impaired renal function requiring regular dialysis of both kidneys to function.
B.Regular renal dialysis (hemodialysis or peritoneal dialysis) is instituted, or renal transplantation is carried out.
C.A specialist doctor must diagnose with laboratory evidence showing that the renal function is severely decreased with eGFR less than 40ml/min/1.73 m2 body surface area.
Do you have any questions?
QolaQ is neither an insurer nor backed by an insurer.QolaQ is an independent mutual aid platform via a blockchain smart contract.
QolaQ Corporation is registered in the United States and provides its mutual aid platform via the QolaQ Foundation, a registered international foundation in the Cook Islands, Realm of New Zealand.
Before joining our network, please familiarize yourself with blockchain applications for smart contracts and other related activities.
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